Final Project Guideline (80 points) 1. The final project will be a team assignment. 2. Select one case among six cases (see Week 7). My case is Case 6 Cruz et al. (2014) See Below! Case study: Improving customer satisfaction, quality, and performance using performance-centered solutions at ADDS communications 3. The proposal should be a twelve to fifteen (12-15) page […]
This week, you will prepare a research report that thoroughly answers the following two exercise questions. Exercise 3 of Chapter 1 on page 49: Draw the route diagram (Something similar to Figure 1.2 on page 8) identifying each node for the following data that was obtained using a trace routing tool. What is the average time a packet takes to […]
Assignment: You have recently been hired as the Director of Human Resources for a large software company. Your new employer is opening a brand-new customer service department and is looking to you for insight on the skills he must include in the new job descriptions. As an experienced “people person”, you understand the importance of multicultural customer service and diversity […]
I have 2 assignments in this order. each of them needs only 1 page and doesn’t need to be too long letters as long as they make sense in business communication. Please write 2 letters ( good and bad) to a customer follow the instruction. The due dates are different, you have plenty of time to get them done. I […]
Market Segmentation and Customer Value Proposition: Marriott offers customers an array of lodging choices and services. Using information from the Marriott International web site answer the following questions: 1.How has Marriott segmented the customer market? How do the primary customer group Marriott is targeting vary among the different brands? 2.What is the â€Åâ€customer value proposition¢Ã¢â€šÂ¬Ã‚ for the major Marriott brands? […]
