Improving customer satisfaction, quality, and performance using performance-centered solutions at ADDS communications

Final Project Guideline (80 points)

1. The final project will be a team assignment. 2. Select one case among six cases (see Week 7).
My case is Case 6 Cruz et al. (2014) See Below!
Case study: Improving customer satisfaction, quality, and performance using performance-centered solutions at ADDS communications

3. The proposal should be a twelve to fifteen (12-15) page paper, excluding the title page and references. 4. The project (as Microsoft Word files) must be submitted by one of members (Due: 6/23, 11: 55 pm). Format: 12 fonts, Time New Roman, Double-Space, and 1 margin File names: (Examples) Team 3.docx / Team 21.docx Project Components

Format

1) Title Page
2) Table of Contents
3) Why Your Team Select this Case?
4) Case Introduction
5) Problems/Issues in the Case
6) Explanation of Analysis Process
7) Results of the Case
8) Synthesis/Summary of the Case
9) What are Your Suggestions to Improve the Process/Methods/Approaches Used in the Case? (Including the application of what you have learned in this class)
10) Your Team Conclusion (not conclusion of the case)
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