Focus on how Diversity can affect Customer Service and how knowledge of the various aspects of Diversity can improve Customer Service.

Assignment: You have recently been hired as the Director of Human Resources for a large software company. Your new employer is opening a brand-new customer service department and is looking to you for insight on the skills he must include in the new job descriptions. As an experienced “people person”, you understand the importance of multicultural customer service and diversity […]

Describe a product or service that you believe has been designed (or redesigned) using properly integrated design and service practices as discussed in Chapter 6.

One of the most important strategic decisions that any firm makes is the design and development (or redesign) of its goods and services. Describe a product or service that you believe has been designed (or redesigned) using properly integrated design and service practices as discussed in Chapter 6. Next, describe a product or service that you believe has not integrated […]