Write a post that briefly describes these experiences and addresses the following questions:

Think about your best and worst customer services experiences. Write a post that briefly describes these experiences and addresses the following questions: What differentiated the approach of these two organizations or their employees that made the difference? Share a customer service rule from the reading and explain how that rule is reflected in your best experience or absent from your worst experience. What can you learn from the customer service techniques in the case examples that could translate to your current organization?