What is the difference between sympathy and empathy? It is a critical distinction in social work. Please share your thoughts on why this is.

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Reference: Chapter 5: Building Blocks of Communication: Conveying Empathy & Authenticity. Chapter 6: Verbal Following, Exploring, & Focusing Skills. Chapter 7: Eliminating Counterproductive Communication Patterns–Hepworth, D.H., Rooney, R.H., Rooney, G., Strom-Gottfried, K. (2016). Direct Social work practice: Theory and skills (10th ed.). Belmont, CA: Brooks/Cole.
Answer these questions and reference Chapter 5, 6 & 7, INCLUDE PAGE NUBERS.
1. Chapter 5:
a. What is the difference between sympathy and empathy? It is a critical distinction in social work. Please share your thoughts on why this is.
b. Sometimes social workers are so focused on gathering information from the client that we forget to listen. Review the affective words on p. 100-101 and use 10 of them in sentences that you might expect to hear from a client.
c. Why is the acquisition of a broader emotional vocabulary important in practice?
2. Chapter 6:
a. Which verbal following skills are you most familiar with?
b. When would you use open ended questions?
c. How about closed questions?
d. How would you go about managing obstacles in focusing with clients?
e. What skills might you use in summarizing with clients?
3. Chapter 7:
a. What are the impacts of counterproductive communication patterns?
b. How do we go about eliminating non-verbal barriers to effective communication?
c. How does culture play a part in this process?
d. What is the danger in giving advice or suggestions to clients?
e. How can we eliminate counterproductive communication patterns?
f. How might we gauge the effectiveness of our responses?
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