What could you do to help the student face the realities of college preparatory programs?

A high school student with a significant learning disability and cognitive challenges wants to attend college preparatory programs. She is very upset and does not think that she is getting the services that were promised. Although the parents are also upset, they are concerned about the challenges this goal may present to their child. The special education teacher has contacted you for suggestions and assistance with the issue.
Questions:

1. How will you assist the teacher?
2. What could you do to help the student face the realities of college preparatory programs?
3. How could you utilize the awareness of the parents to assist you with this challenge?