Using the job characteristics model (JCM), describe how you might improve the jobs of your employees in order to improve motivation, performance, and job satisfaction.

You are the only supervisor of a large customer service telemarketing unit consisting of 50 customer service representatives. Your reps primarily perform repetitive tasks such as taking calls, researching information, and answering customer inquiries. You are the sole supervisor of this large group.

 

Using the job characteristics model (JCM), describe how you might improve the jobs of your employees in order to improve motivation, performance, and job satisfaction.

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