Describe where and when you conducted your observation.

SERVICE ENCOUNTERS ASSIGNMENT REMEMBER TO ATTACH THE GRADING RUBRIC (SEPARATE FILE UNDER “ASSIGNMENTS”) TO YOUR FIRST AND FINAL DRAFT. CHECK OFF EACH OF THE POINTS ON THE RUBRIC. DRAFTS WITHOUT GRADING RUBRIC WILL NOT BE ACCEPTED OR GRADED. This assignment involves submitting two drafts of the paper. The requirements for the first draft and the second draft are the same. […]