set productivity targets and then measure the working group’s actual performance against the benchmark productivity figure

1. set productivity targets and then measure the working group’s actual performance against the benchmark productivity figure
2. set quality performance standards (e.g. maximum number of products that can fail quality assurance checks) and measure the group’s performance
3. set stock wastage standards (the quantity of materials wasted/recycled) and measure the group’s stock wastage figures

• Finally, explain how benchmarking can be a useful tool in staff management – the list below are some areas you can think about:

1. assess bonus payments for reaching or exceeding benchmark
2. help managers in staff appraisals
3. provide managers with relevant data for staff motivation
4. reveal areas where additional training is needed
5. identify problem groups/individuals where remedial action is needed
6. provide data to support possible disciplinary actions