Relate something in the chapter that you experienced in your real life, discuss what it is and how it relates and/or exemplifies an idea in the book.

Real life relation–Relate something in the chapter that you experienced in your real life. Discuss what it is and how it relates and/or exemplifies an idea in the book.  Even if you have no CRM, retail, or work experience, think critically about your experience as a customer with businesses of all sizes