Quality Management

The Task You are required to write a report about how you envisage that the PDCA cycle could be applied within your two selected organisations. Specifically, you are required to:

a) Choose a core process from the operations function within each of your selected organisations, and explain how performance could be continuously improved through application of the PDCA cycle. In other words, customise the PDCA cycle to the context of the two selected processes, discussing each separately.
(30% of marks)

b) For your chosen process in each organisation, identify and explain the quality management tools that could be applied at each phase of the PDCA cycle.
(35% of marks)

c) Identify and explore any similarities and differences between the issues you might expect your selected organisations would have to address in their application of the PDCA cycle as part of their ongoing management of quality.
(35% of marks
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