Identify and discuss at least three productivity issues that this company faces.

Choose one of the following types of service organizations: hospital, car repair, computer repair, generic family restaurant, generic convenience store (could be a franchised store), or another organization type with Instructor Approval

Create/Invent a company of this type. Be creative. Make this company real. Generate some numbers that specify the productivity.

Identify several key processes in a process flow diagram. (To see an example of a process flow diagram, see Section C: Plasti-Brack Information, Figure 2.)

• Identify and discuss at least three productivity issues that this company faces. Include the various productivity ratios that would be calculated. Generate some numbers indicating the current level of productivity.
• Identify and discuss how this company would deal with improving its productivity.
• Discuss the key processes and how these processes would be analyzed.
• What are some ways the processes could be improved?
• Discuss concepts and ideas from process improvement and lean thinking