the course this report is for, is Quality Customer Service. We covered different topics in the class. We were told to select 1 topic and write a report on it, but it must be about quality customer service. So e.g.: My selections was employee empowerment and job satisfaction. He said we need to define key terms like what quality customer service , job satisfaction and employee empowerment is. The format has to be in APA. Good grammar is a must also.
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