Discuss why and how TQM leads to performance improvements.

Write an annotated bibliography in APA format for each of the 6 articles.

Three (3) articles relation to Total Quality Management:
1) High-quality Employee Output
2) Implementation of Total Quality Management Case Study- British Airways
3) Why and How TQM Leads to Performance Improvements

Three (3) articles relating to the International Organization for Standardization:
1) A Model for ISO 9000 Quality Management System Maintenance
2) Economic benefits of standards
3) The Relationship Between ISO 9000 Certification, TQM Practices, and Organizational Performance