Describe the service supply chain highlighting the information (and physical) flow.

service operations management

Part 2: Develop your service strategy and system design: 36 Marks
a.Describe the service supply chain highlighting the information (and physical) flow. 10 Marks
b.Where do you locate your service facility(ies)? Justify your choice using appropriate approach/technique/tool. 8 Marks
c.Present the layout of the service facility(ies) specifying how the equipment and/or processes are arranged. 5 Marks
d.Define the capacity of the service facility and the workforce configuration. 5 Marks
e.Illustrate the service delivery process using process flow diagram. 8 Marks

Part 3: Managing your service: 20 Marks
a.What strategies do you select for managing capacity and demand? Discuss. 10 Marks
b.How do you intend to control the quality of services to ensure a continuous process improvement? Discuss using appropriate quality control tool(s). 10 Marks