Think of either a positive or negative tourism service experience you have encountered. The experience must be one in which the service is intangible and perishable. Consider the theory presented by Kandampully & Solnet (2015), Chapter 2 as you
briefly describe the interaction/scenario
describe the active role you played during in the production process, and indicate if co-consuming was part of the experience?
consider supply and demand, which management strategy is most relevant for the situation
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