How would you become a better listener?

Response is 500 word minimum response/APA format/ cited & referenced/non-plagiarized work please. Please use textbook for part of response, if possible. Textbook: Whisenand, P. M., & McCain, E. D. (2015). Supervising police personnel: Strengths-based leadership (8th ed.). Upper Saddle River, NJ: Prentice Hall.