List specifics that must be covered in this letter or memo: questions, facts, details, etc.

 

  1. What does the audience (reader) want to know?

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  1. Who is my audience? Who will read this correspondence?

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  1. What is the purpose (main idea, bottom line, objective) of this letter or memo?

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  1. List specifics that must be covered in this letter or memo: questions, facts, details, etc.

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  1. Can I say anything else that will be of particular help to the reader (audience)?

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  1. How can I reflect a positive image of me (the writer) and the company?

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