List specifics that must be covered in this letter or memo: questions, facts, details, etc.
- What does the audience (reader) want to know?
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- Who is my audience? Who will read this correspondence?
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- What is the purpose (main idea, bottom line, objective) of this letter or memo?
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- List specifics that must be covered in this letter or memo: questions, facts, details, etc.
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- Can I say anything else that will be of particular help to the reader (audience)?
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- How can I reflect a positive image of me (the writer) and the company?
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