Describe your experience developing or participating in the development of new (or revised) business processes or policies and procedures.

Here are the questions that I need to answer, and based on my resume can you please help me to re-write the answers:
1. Describe your experience developing, supporting and/or implementing human services programs including the technology systems required for this work. Explain your role(s) and the outcomes for the customers or clients

2.Describe your experience identifying and resolving challenging issues which require research and interpretation of complex human services or other governmental regulations. Provide a concrete example of one such issue.

3.Describe your experience developing or participating in the development of new (or revised) business processes or policies and procedures. Describe the task, your role, and the outcome.