What is your strategy for trying to relate to employees/customers?

Individually, read the other group’s scenario and diagnose the behavioral styles of the characters.  Use the Confrontation Resolution Tree to walk through the scenario and help you define the characters.  In a written paper, state your diagnosis of the behavioral styles of the characters and justify it with references to the scenario and Confrontation Resolution Tree.  Include a personal reflection section in your paper, in which you consider your own behavioral style.  How do you relate to the employee/customer?  What is your strategy for trying to relate to employees/customers?