How do you think most customers would respond if they were served before other customers who had arrived first in a store or restaurant?

How do you think most customers would respond if they were served before other customers who had arrived first in a store or restaurant? Would they believe it was due to race, age, or gender? Would the customers notice someone else had been skipped? What would they do? Have you observed (or experienced) such an event?

How do you think most customers respond when treated unfairly in a store (e.g., being passed over for service due to race, age, gender or socioeconomic status)?

How do you think most customers respond when treated unfairly in a store (e.g., being passed over for service due to race, age, gender or socioeconomic status)? If a customer were to complain to store management about disparate treatment by an employee, what would you suggest the manager do to retain the customer? How should the manager respond to the […]

How will the company respond to a potential security incident, such as intrusion attempts, spam, and so on?

You have joined a small but growing company, Great Catalogs, Inc. (GCI). The company has decided to offer its catalog online, beginning its first venture into e-business. You are the newly hired network security engineer. It will be your job to build a secure network. The CEO knows nothing about networks but is the sponsor and champion of this project. […]